- Reservations are made online with a credit card. Reservations require a credit card and payment in full at time of booking. NO CASH is accepted. Each guest must be registered.
- You may cancel your reservation for no charge until 4:00 pm 48 hours prior to committed booking. We will charge you 50% of your remaining stay if you must cancel after this deadline.
- Please note that a change in the length or dates of your reservation may result in a rate change.
- For Worker’s 5-Day Special: Reservation is an inclusive package of 5 days, arriving Sunday and departing the following Friday. You may cancel your reservation for no charge until 4:00 pm Friday, 48 hours prior to committed booking. A cancellation any time after this deadline will result in forfeiture of all remaining days in the package.
ADDITIONAL POLICIES
- Check-in 4:00 pm | Check-out 11:00 am Non-smoking / vaping facility – a $200 cleaning fee will be charged if smoking occurs in-doors. Outside facilities are provided if you wish to smoke or vape.
- We reserve the right to charge damage fees where blatant misuse or abuse is evident. Of course, normal wear and tear is an exception. We appreciate you taking care of our facilities as if they were your own. :)
- Quiet time is 10:00pm - 08:00am. The neighbours will appreciate your consideration.
- No pets please.
- No cooking or use of appliances in the room other than what is supplied.
- No freshly caught fish or fish cleaning in rooms :)
- No shift-splitting (sharing a room with a person working opposite shifts) – if this occurs, we reserve the right to cancel the remainder of your reservation with no refund.
HEALTH, SAFETY and SECURITY
COVID19 - We are closely following the Ontario provincial guidelines to ensure that we're compliant with all current safety protocols. To ensure your safety, as well as the safety of our staff and community, we are taking extra precautions on site including the following:
- Contactless check-in and check-out
- Daily health screening of all staff
- Increased cleaning and sanitation within guest rooms using approved cleaning products
- Implementing social distancing and limited capacity measures as per government guidelines
FIRE SAFETY - Smoke and CO2 detectors with audible and visual alarms are installed in all rooms and are tested on a regular basis by management. Please do not test these devices yourself otherwise all guests will be alerted and disturbed.
WATER SAFETY - Swim at your own risk! Be aware that the St Clair River has a strong current.
VIDEO MONITORING - Premises are monitored for security purposes. Outdoor video surveillance is in place.
ROOM SECURITY - All rooms are equipped with automatically updated numeric key entry door locks. The four-digit PIN that you are assigned (and emailed to you at time of on-line check-in) is only known by you as our guest. The assigned PIN is only active for the specific reservation dates and times. Frog Point Inn staff do not know, nor are they able to acquire this number. In the unlikely event that you might lose the assigned PIN, only the Frog Point Inn security officer is able to assist.
