EFFECTIVE DATE: Nov 1, 2024

STANDARD BOOKINGS - Reservations are made online with a credit card. Reservations require a credit card and payment in full at time of booking. NO CASH is accepted. Each guest must be registered.

• You may cancel your reservation for no charge** until 4:00 pm 48 hours prior to committed booking. We will charge you 50% of your remaining stay if you must cancel after this deadline. If you do not cancel your reservation before 2:00 PM on the date of your scheduled arrival, your credit card will be charged 1 night's stay plus applicable taxes.
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• Please note that a change in the length or dates of your reservation may result in a rate change.

SPECIAL - "Book 2 nights and get an extra night FREE!" - This special applies to guests who book three or more contiguous nights at regular rates. One night rate at lessor value will be refunded to the guest upon check-out. Offer not valid for bookings Dec 22, 2023 thru Jan 2, 2024, May 23 - May 27, 2024, Jun 28 - July 4, 2024, Aug 1 - Aug 5, 2024, Aug 30 - Sep 2, 2024, Oct 10 - 14, 2024, Dec 20 2024 - Jan 2, 2025. Maximum one night refund per month. Can not be combined with any other offer(s).

QUILT/CRAFT PACKAGE – Guest(s) must call or email to book package stay. Standard package pricing is based on single or double occupancy, includes use of the common room/kitchenette, and includes meals served in a separate sunroom. A “No-Meal” package is offered as an option and includes use of the common room/kitchenette only. Bookings are charged to guest credit card one week in advance of planned stay. You may cancel your reservation for no charge** up to one (1) week prior to committed booking after which a 50% non-refundable fee is applied. A cancellation within 48 hours prior to scheduled arrival will result in forfeiture of the full package booking costs. Prior to departure (check-out), all dishes, utensils and surfaces must be cleaned and returned as they were originally found. Otherwise, a cleaning fee may be applied equally to all package guests.

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SKILLED TRADES and EXTENDED STAYS (multi-week stays) - Please call 226-371-0211 for rates based on your length of stay. Weekly bookings are charged to guest credit card one week in advance of planned stay. Notification of cancellation must be given one week in advance, otherwise 50% of the following week will be charged**.

No shift splitting (sharing a room with a person working opposite shifts) If this occurs, we reserve the right to cancel the remainder of your reservation with no refund.

GROUP BOOKINGS - A group booker is defined as an individual or firm that wishes to book three or more rooms for one or more nights on behalf of other guests. A 50% non-refundable deposit is required at the time of booking. The remaining 50% of the booking will be charged to the credit card on file 30 days prior to planned arrival (check-in). Cancellation of rooms/nights until 4:00pm 48 hours or more prior to planned arrival will be refunded** from the 50% refundable portion of payment received. Cancellations within 48 hours of planned arrival will be refunded** 50% of booking amount. Any cancellation within 24 hours of planned arrival is non-refundable.

**All refunds due to cancellations will be subject to a 7.5% processing fee. This fee covers credit card and system service fees.

ADDITIONAL POLICIES

Check-in 4:00 pm | Check-out 11:00 am

Early check-in may be available. Please call to verify availability. A $25 early check-in fee applies. Standard early check-in time is 1:00 pm.

Non-smoking / non-vaping facility – a $200 cleaning fee will be charged if smoking occurs indoors. Outside facilities are provided if you wish to smoke or vape.

We reserve the right to charge damage fees where blatant misuse or abuse is evident. Of course, normal wear and tear is an exception. We appreciate you taking care of our facilities as if they were your own.

NO hourly stays. We are a respectable family-run business.

Quiet time is 10:00 pm - 08:00 am. The neighbours will appreciate your consideration.

Laundry Facilities: Washer and dryer available to Extended Stay (multi-week) guests only. A weekly fee of $10 applies. Guest has the option to opt out. Access hours are posted.

Shared Kitchenette: Facilities available to Extended Stay (multi-week) guests and as part of some Special Packages.

Common Room: Available for rental daily. Maximum 10-person capacity. Common room guests must be registered as room guests unless otherwise pre-arranged with Frog Point Inn management. Regular hours of access: 08:00am - 10:00pm. Guest must call or email to book. Booking will be added to guests' room folio and charged to guest at check-out. Facilities may be available to guest(s) in combination with some Special Packages.

No pets please.

No cooking or use of appliances in the guest room other than what is supplied.

No freshly caught fish or fish cleaning in rooms.

HEALTH, SAFETY and SECURITY​

1. Fire Safety - Smoke and CO2 detectors with audible and visual alarms are installed in all rooms and are tested on a regular basis by management. Please do not test these devices yourself otherwise all guests will be alerted and disturbed.

2. Water Safety - Swim at your own risk! Be aware that the St. Clair River has a strong current.

3. Video Monitoring - Premises are monitored for security purposes. Outdoor video surveillance is in place. Video monitoring is also in place within the laundry room.

4. Room Security - All rooms are equipped with automatically updated numeric key entry door locks. The four-digit PIN that you are assigned (and emailed to you at time of on-line check-in) is only known by you as our guest. The assigned PIN is only active for the specific reservation dates and times. Frog Point Inn staff do not know, nor are they able to acquire this number. In the unlikely event that you might lose the assigned PIN, only the Frog Point Inn security officer is able to assist.

TEXT MESSAGE COMMUNICATIONS

​Frog Point Inn uses text messaging to communicate with you about your service. We provide a phone number that guests can either call or text for questions, concerns and services related to their stay. By initiating a text message to this number, you agree to allow bi-directional messaging for the duration of your stay as determined by your booking. We will not use messaging for any type of campaign - only ad-hoc support services of our guests. Message and data rates may apply. Please note that text messaging is not entirely secure. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. You may opt out of text messaging at any time by replying to any message with STOP or contacting us at [email protected]

PRIVACY POLICY

At Frog Point Inn, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you make a booking at our inn.

1. Information We Collect

When you make a booking or interact with us through our website, email, or other channels, we may collect the following types of personal information: Contact Information: Name, email address, phone number. Booking Details: Check-in/check-out dates, room preferences, special requests, payment information. Payment Information: Credit card details or other payment methods used for booking (processed securely through third-party payment processors). IP Address and Usage Data: We may collect information about your device and usage of our website, such as your IP address, browser type, and operating system, for purposes of improving our website functionality and user experience.

2. How We Use Your Information

We use the information we collect for the following purposes: Reservation and Booking Processing: To process and confirm your booking, send you booking confirmations, reminders, and any necessary updates related to your reservation. Customer Service: To respond to your inquiries, manage your bookings, and address any issues or special requests. Payment Processing: To process payments securely via third-party payment providers. Room Security: Apply physical security to reserved room(s) in the form of electronic door locking system provided by third party service provider. Marketing and Promotional Communications: We may use your email address to send you promotional offers, discounts, and information about our services. You can opt-out of these communications at any time. Improvement of Services: To analyze trends, improve our website, enhance user experience, and monitor the performance of our website.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with third-party service providers in the following circumstances: Payment Processors: To process payments, we may share your payment details with third-party payment processors in accordance with their privacy policies. Service Providers: We may share your information with service providers who assist with operations such as physical door security system, email communications, website analytics, and customer support. These providers are obligated to handle your information securely and are not authorized to use it for any other purpose. Legal Compliance: We may disclose your personal information to comply with legal obligations, such as responding to subpoenas, legal requests, or as required by law or regulation.

4. Data Security

We take reasonable precautions to protect your personal data. Our website uses encryption technology (such as SSL) for secure transactions and we store personal information securely in accordance with applicable regulations. However, please note that no data transmission over the Internet or method of electronic storage can be guaranteed to be 100% secure.

5. Retention of Your Information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements. If you no longer wish to receive promotional emails from us, you may opt-out at any time, but we may retain your booking data as required for legal and administrative purposes.

6. Your Rights and Choices

You have the following rights regarding your personal data: Access and Correction: You have the right to access the personal information we hold about you and to request corrections if it is inaccurate or incomplete. Opt-Out: You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in promotional emails or contacting us directly. Deletion: You may request that we delete your personal information, subject to any legal obligations to retain certain data. Data Portability: You may request a copy of your data in a structured, commonly used format. To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website(s) may use cookies and similar tracking technologies to improve your experience and gather information about usage patterns. Cookies help us remember your preferences and provide a more personalized experience. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect your ability to use certain features of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make updates, we will post the revised policy on this page and update the "Effective Date" at the top. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at:

Frog Point Inn

1738 St Clair Pkwy, Courtright ON N0N1H0

+1 226 371 0211

[email protected]

Thank you for choosing Frog Point Inn. Your privacy and trust are important to us, and we are dedicated to safeguarding your personal information.